Senior Customer Service Officer in Peckham, London

Role: Senior Customer Service Officer 
Location: SE15
Type: Temporary 
Hours: 35 hours per week 
Salary: £22ph - £28ph 

What You’ll Be Doing:

• Managing the daily schedules of up to 20 operatives, ensuring 100% resource utilisation and seamless task assignment.
• Respond to emergency repairs within 2 hours
• Maintain complaince records
• Coordinating rapid-response operations, achieving consistent 2-hour turnaround times on emergency repairs.
• Maintaining accurate compliance records and ensuring all certifications are up to date and audit-ready.
• Taking the reins in the absence of the Service Manager – managing escalations, team operations, and service continuity with confidence.

What We’re Looking For:

• Proven experience in scheduling, operations management
• A hands-on leader who thrives under pressure and keeps cool in fast-paced environments.
• Strong organisational and problem-solving skills with exceptional attention to detail.
• A natural communicator with a collaborative mindset and a commitment to excellence.
• Experience in repairs management, field services, or similar industries

Please apply today or call Leah Seber for more information.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Voceer presents this job opportunity for Build Recruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Build Recruitment, a reputable recruitment agency known for placing candidates in desirable positions.