Customer Service Advisor in Diss, East Of England

Connects with customers at every opportunity by saying hello, making eye contact and smiling. 

Ensures the highest standard of customer service by adapting to each customers’ needs. 

Has detailed knowledge of the product range and store layout, taking every opportunity to make productrecommendations. 

Deals with customer complaints by listening and empathising before providing a suitable response, referring any unresolved issues to their leader. 

Enables customers to shop with ease by never leaving unattended obstructions in the aisles. 

Undertakes cleaning duties as required in all areasof the store. 

Maximises product availability for customers by taking immediate action to address off sales; when replenishing stock, off sales must be worked first. 

Merchandises stock efficiently in all areas of the storeensuring the highest standard of care in the handling, storage and presentation of products. 

Checks product quality at every point of handling,removing any products that are not suitable for sale. 

Rotates stock in accordance with Company guidelines. 

Manages till queues to ensure that every customer can immediately load at least one item onto the till belt. 

Operates the tills efficiently and with 100% accuracy taking care to adjust scanning speed depending on the needs of the customer. 

Memorises all relevant PLUs achieving 100% accuracy at all times 

Ensures knowledge of all store key performance indicators such as sales, productivity, price change, inventory,availability and customer service. 

Understands the importance of inventory control and strives to minimise all areas of stock loss. 

Accurately checks off deliveries where appropriate. 

Records all wastage accurately. 

Must be available to work as required for inventory counting. 

Ensures that they accurately record their hours using the clocking system and inform the Store Manager in the event of any errors or omissions. 

Works in accordance with the company’s Code of Conduct. 

The Store Assistant works according to the principles of our Corporate Responsibility policy.