Operations Support Manager - Premium Hospitality Group in London, London

Who You’ll Be Working For:

An award-winning hospitality group known for delivering outstanding guest experiences, premium food and drink, and vibrant atmospheres. A brilliant opportunity to build your career with one of the industry's best.

** This in an Operational role and you will be expected to be in service 90% service based/ 10% office based – servicing 3 sites.

The Role of Operations Support:

• Work closely with site teams, supporting General Managers and Head Chefs to drive service and operational standards.
• Conduct regular site visits, in-service coaching, quality audits, and compliance checks.
  Champion food and beverage quality, atmosphere, cleanliness, and guest service across all stores.
• Manage mystery guest programmes, monitor customer feedback, and deliver training to improve performance.
• Support statutory compliance in Food Hygiene, Health & Safety, and Licensing.
  Be a visible, hands-on leader, supporting teams during peak services and leading by example.

What You’ll Need to Succeed:

• Experience in multisite management, quality control, or senior operational support within premium hospitality.
• Strong coaching, leadership, and communication skills.
• A detail-oriented, calm, and proactive approach.
• Solid knowledge of Health & Safety, Food Hygiene, and Employment standards.
• A passion for quality food, drink, and exceptional service.
• Good IT skills (Microsoft Office essential; EPOS experience a plus).

If you are keen to discuss the details further, please apply today or send your CV to Kate at COREcruitment dot com

Voceer presents this job opportunity for COREcruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by COREcruitment, a reputable recruitment agency known for placing candidates in desirable positions.