Explore Customer Service Advisor jobs in the UK

Are you someone who enjoys solving problems? Perhaps you have a passion for gaming or enjoy tinkerin... Are you someone who enjoys solving problems? Perhaps you have a passion for gaming or enjoy tinkering with technology?If so, you already have transferable skills that could help you thrive in a Customer Service Billing Support roleThis role involves speaking with customers over the phone, assisting with a range of billing-related queries. Whether it’s a straightforward question or something that requires more time and ownership, you’ll be there to support customers every step of the way.No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.CANDIDATE REQUIREMENTS Living in Barnsley, Doncaster, Rotherham, Sheffield or South Yorkshire.Ability to work collaboratively in a team environmentProblem-solving skills and a proactive approach to identifying potential security issuesGood communication skills to effectively document and report security findings Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role,... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.Customer Service Advisor benefits:   Flexible workingLots of holidayCompetitive salaryPrivate healthcare insurance for those who have been with the company for 12 monthsRemote working optionsAbility to earn bonusesCareer growth opportunitiesEvent ticket giveawaysGreat staff partiesEmployee discounts, including for gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more   Customer Service Advisor role:   Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate. Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual. Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual. Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual. Follow the Company’s complaints procedure if the customer wishes to make a complaint. Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc. Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual. Customer Service Advisor pay:  Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performance£12.21 per hour.Customer Service Advisor Check list:Office based option: Have you had 6-months work experience in the past 3 years – Yes/NoHave you had experience in the following sectors,Contact centre workFast FoodHospitalitySales** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**Do you have good computer skills Yes/No If being considered for work from home or hybrid option Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**Do you have a suitable work-station at home Yes/No All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role,... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.Customer Service Advisor benefits:   Flexible workingLots of holidayCompetitive salaryPrivate healthcare insurance for those who have been with the company for 12 monthsRemote working optionsAbility to earn bonusesCareer growth opportunitiesEvent ticket giveawaysGreat staff partiesEmployee discounts, including for gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more   Customer Service Advisor role:   Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate. Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual. Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual. Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual. Follow the Company’s complaints procedure if the customer wishes to make a complaint. Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc. Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual. Customer Service Advisor pay:  Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performance£12.21 per hour.Customer Service Advisor Check list:Office based option: Have you had 6-months work experience in the past 3 years – Yes/NoHave you had experience in the following sectors,Contact centre workFast FoodHospitalitySales** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**Do you have good computer skills Yes/No If being considered for work from home or hybrid option Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**Do you have a suitable work-station at home Yes/No All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.

We’re recruiting for Store Assistants to earn up to £12.75 per hour.   Store Assistant benefits... We’re recruiting for Store Assistants to earn up to £12.75 per hour.   Store Assistant benefits:   Training is included to prepare you for this role.   Store Assistant role:   Connects with customers at every opportunity by saying hello, making eye contact and smiling.  Ensures the highest standard of customer service by adapting to each customers’ needs.  Has detailed knowledge of the product range and store layout, taking every opportunity to make productrecommendations.  Deals with customer complaints by listening and empathising before providing a suitable response, referring any unresolved issues to their leader.  Enables customers to shop with ease by never leaving unattended obstructions in the aisles.  Undertakes cleaning duties as required in all areasof the store.  Maximises product availability for customers by taking immediate action to address off sales; when replenishing stock, off sales must be worked first.  Merchandises stock efficiently in all areas of the storeensuring the highest standard of care in the handling, storage and presentation of products.  Checks product quality at every point of handling,removing any products that are not suitable for sale.  Rotates stock in accordance with Company guidelines.  Manages till queues to ensure that every customer can immediately load at least one item onto the till belt.  Operates the tills efficiently and with 100% accuracy taking care to adjust scanning speed depending on the needs of the customer.  Memorises all relevant PLUs achieving 100% accuracy at all times  Ensures knowledge of all store key performance indicators such as sales, productivity, price change, inventory,availability and customer service.  Understands the importance of inventory control and strives to minimise all areas of stock loss.  Accurately checks off deliveries where appropriate.  Records all wastage accurately.  Must be available to work as required for inventory counting.  Ensures that they accurately record their hours using the clocking system and inform the Store Manager in the event of any errors or omissions.  Works in accordance with the company’s Code of Conduct.  The Store Assistant works according to the principles of our Corporate Responsibility policy.  Store Assistant pay:   £12.75 per hour. 

We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.  Customer Service... We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.  Customer Service Advisor benefits:   Uncapped commission  Training is included to prepare you for this role  Customer Service Advisor role:   This team sell products to new and existing customers which includes Mobile, Sim contracts, tablets, laptops, smart watches, home Broadband, TV, 4G Wi-Fi (Mobile and Home) and also insurance to cover some of these devices. This team will also deal with customers looking to cancel with so it is about having a conversation to see why and retaining the customer.   Customer Service Advisor pay:   £23,809.50- £24,064 per annum 

Recruit4staff is proud to be representing their client, a leading waste management company in their... Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Advisor to work from their site in Wrexham   For the successful Customer Service Advisor our client is offering: Salary up to £25,000 per annumMonday to Friday 8.30am till 5.00pmPermanent positionBenefits: Free parking, 20 days + Bank Holidays + Pension The role - Customer Service Advisor : Responsible for managing inbound calls, emails and responses to customersHandling a range of enquiries across two services in the UK RegionManage and take ownership of any complaints from customers and members of the publicAdminister emails and respond to customers via telephone and written methods where necessary  What our client is looking for in a Customer Service Advisor : Previous customer service experience - ESSENTIALExperience working with customer complaints / problem solving - ESSENTIALGood MS Office Literacy - ESSENTIALConfident communicatorAble to cope under pressure in a call handling environment Key skills or similar Job titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager  Commutable From: Wrexham, Chester, Denbighshire  For further information about this and other positions please apply nowThis vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.R4SINDCHE ComHJ1

Position: Customer Service AdvisorSector: Repairs Location: Basildon / BillericaySalary: Up to £27k... Position: Customer Service AdvisorSector: Repairs Location: Basildon / BillericaySalary: Up to £27k per annum We are looking for a customer care call handler to join our team in Basildon. Your primary responsibility will be to take a large volume of inbound calls, booking appointments and assisting engineers.Responsibilities: Provide fantastic customer service support to all incoming calls including residents, clients, other departments.Responsible for inbound calls with a helpful, with a professional approachDistribute incoming calls to the relevant department.Book appointments for works by telephone and email.Manage large amounts of inbound calls, emails and webchats calls in a timely manner.Identify customers’ needs and pass to correct departmentBuild sustainable relationships with residents / clients.Always put the customers needs first.Administration duties.Take ownership for responding to inbound communications (calls and emails).Demonstrate good understanding of the different customer groups/personas, and tailor your style and response to appropriately meet the customer’s needs.Follow the contact centre script and/or system diagnosis tool to ensure the right information is captured and validated (e.g. contact details, preferred contact method, etc).Accurately diagnose the issue by utilising the system diagnosis tool, supplemented by your own knowledge and experience.Where possible and appropriate, help the resident to self-solve simple and low risk issues (e.g. checking the status of ther gas or electricity meter, re-setting a blown fuse, etc).Where an appointment is required, work to ensure that it is offered in line with contractual Service Level Agreements (SLAs), the customer’s preferences and Operational constraints.Ensure that the system is updated in a timely manner so that the client and the Operations team are in receipt of the most up to date information.Where a resident wants to re-book an appointment, it may be necessary to liaise direct the Planners and Service Controllers to communicate short-notice changes.Capture detailed notes on the system to support operatives in completing a first time fix on site. Experience Required You will have previous administrative experience with evidence of delivering excellent customer service and maintaining high quality relationships.You will have excellent interpersonal skills and deliver effective interaction with all internal and external stakeholders.You will have the ability to develop and maintain good working relationships with key stakeholders and ensure best practice prevails throughout the contract.You will have excellent telephone skills and be able to obtain detailed information from telephone discussions.Repairs knowledge preferred For more information please call Leah Seber at Build Recruitment, or apply with your CV today.Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role,... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.Customer Service Advisor benefits:   Flexible workingLots of holidayCompetitive salaryPrivate healthcare insurance for those who have been with the company for 12 monthsRemote working optionsAbility to earn bonusesCareer growth opportunitiesEvent ticket giveawaysGreat staff partiesEmployee discounts, including for gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more   Customer Service Advisor role:   Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate. Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual. Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual. Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual. Follow the Company’s complaints procedure if the customer wishes to make a complaint. Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc. Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual. Customer Service Advisor pay:  Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performance£12.21 per hour.Customer Service Advisor Check list:Office based option: Have you had 6-months work experience in the past 3 years – Yes/NoHave you had experience in the following sectors,Contact centre workFast FoodHospitalitySales** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**Do you have good computer skills Yes/No If being considered for work from home or hybrid option Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**Do you have a suitable work-station at home Yes/No All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.

We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.Customer Service Advi... We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.Customer Service Advisor benefits:   Uncapped commission Training is included to prepare you for this roleCustomer Service Advisor role:  This team sell products to new and existing customers which includes Mobile, Sim contracts, tablets, laptops, smart watches, home Broadband, TV, 4G Wi-Fi (Mobile and Home) and also insurance to cover some of these devices. This team will also deal with customers looking to cancel with so it is about having a conversation to see why and retaining the customer.Customer Service Advisor pay:  £23,809.50 - £24,064 per annum

We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.Customer Service Advi... We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.Customer Service Advisor benefits:   Uncapped commission Training is included to prepare you for this roleCustomer Service Advisor role:  This team sell products to new and existing customers which includes Mobile, Sim contracts, tablets, laptops, smart watches, home Broadband, TV, 4G Wi-Fi (Mobile and Home) and also insurance to cover some of these devices. This team will also deal with customers looking to cancel with so it is about having a conversation to see why and retaining the customer.Customer Service Advisor pay:  £23,809.50 - £24,064 per annum

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role,... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.Customer Service Advisor benefits:   Flexible workingLots of holidayCompetitive salaryPrivate healthcare insurance for those who have been with the company for 12 monthsRemote working optionsAbility to earn bonusesCareer growth opportunitiesEvent ticket giveawaysGreat staff partiesEmployee discounts, including for gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more   Customer Service Advisor role:   Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate. Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual. Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual. Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual. Follow the Company’s complaints procedure if the customer wishes to make a complaint. Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc. Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual. Customer Service Advisor pay:  Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performance£12.21 per hour.Customer Service Advisor Check list:Office based option: Have you had 6-months work experience in the past 3 years – Yes/NoHave you had experience in the following sectors,Contact centre workFast FoodHospitalitySales** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**Do you have good computer skills Yes/No If being considered for work from home or hybrid option Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**Do you have a suitable work-station at home Yes/No All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role,... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.Customer Service Advisor benefits:   Flexible workingLots of holidayCompetitive salaryPrivate healthcare insurance for those who have been with the company for 12 monthsRemote working optionsAbility to earn bonusesCareer growth opportunitiesEvent ticket giveawaysGreat staff partiesEmployee discounts, including for gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more   Customer Service Advisor role:   Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate. Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual. Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual. Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual. Follow the Company’s complaints procedure if the customer wishes to make a complaint. Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc. Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual. Customer Service Advisor pay:  Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performance£12.21 per hour.Customer Service Advisor Check list:Office based option: Have you had 6-months work experience in the past 3 years – Yes/NoHave you had experience in the following sectors,Contact centre workFast FoodHospitalitySales** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**Do you have good computer skills Yes/No If being considered for work from home or hybrid option Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**Do you have a suitable work-station at home Yes/No All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role,... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.Customer Service Advisor benefits:   Flexible workingLots of holidayCompetitive salaryPrivate healthcare insurance for those who have been with the company for 12 monthsRemote working optionsAbility to earn bonusesCareer growth opportunitiesEvent ticket giveawaysGreat staff partiesEmployee discounts, including for gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more   Customer Service Advisor role:   Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate. Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual. Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual. Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual. Follow the Company’s complaints procedure if the customer wishes to make a complaint. Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc. Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual. Customer Service Advisor pay:  Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performance£12.21 per hour.Customer Service Advisor Check list:Office based option: Have you had 6-months work experience in the past 3 years – Yes/NoHave you had experience in the following sectors,Contact centre workFast FoodHospitalitySales** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**Do you have good computer skills Yes/No If being considered for work from home or hybrid option Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**Do you have a suitable work-station at home Yes/No All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.

We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.Customer Service Advi... We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.Customer Service Advisor benefits: A great starting salary of £23,809.50 rising to £24,064 after 8 months of being here, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by usMarket leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderlyFamily Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their familyHuge discounts on products including your Mobile and Broadband – saving you hundreds of pounds every yearSupport in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you wantSeason Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it countsVolunteering days, so you can give back to your local communityOptional Private Healthcare and Dental, to protect you and your family Training is included to prepare you for this role. Customer Service Advisor role: If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.Customer Service Advisor pay: £23,809.50 - £24,064 per annum. + Uncapped commission

We’re recruiting for Customer Service Advisors to earn up to £31.27 per hour. Customer Service Advis... We’re recruiting for Customer Service Advisors to earn up to £31.27 per hour. Customer Service Advisor benefits:   Attractive pay ratesOvertime opportunitiesCareer progressionPerformance informationFull paid trainingInstant access to Blue Arrow training portalAuto enrolment in pension scheme28 days paid holiday Training is included to prepare you for this role.  Customer Service Advisor role:  You’ll be providing critical services as the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue, to ensure people get the help they need, and it can save lives.  The safety critical role as Customer Service Advisor is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services or advise the caller of alternative solutions they need to consider. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations.  Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. 999 Key Responsibilities:  Adhere to emergency call procedures at all times, while actively listening for changes as a call progresses and responding as needed.  Ensuring a caller’s request is dealt with effectively and efficiently and the call is quickly connected to the appropriate emergency authority if required. Focus on your screen throughout calls, being able to react quickly as required and follow any instructions.Remain calm and free from distractions when handling distressing calls which could result in you saving someone’s life. Other Key Responsibilities, if upskilled: To find contact details of businesses and people across the UK for DQ callers.  Providing accurate information while working within the guidelines for each DQ provider’s remit.Offer call connect during every relevant contact with Directory Enquiry callers.Ensure all price and regulatory obligations are complied with, where appropriate, on each call including correct charges where necessary. of all relevant information, including correct charges where necessary. Relaying conversations verbatim using quick and accurate typing skills (50+ words per minute) specifically in relation to the conversion of speech into text.  98% accuracy to be achieved.Using call control politely, in order to maximise your ability to relay the conversation accurately, resulting in a fluid and natural experience for our Relay UK users.Assisting callers who are not familiar with Relay UK, guiding them through our process to result in an easy and comfortable experience for all.Avoid becoming involved in our Relay users’ conversation unless you are asked to assist with something.  Adhering to 100% confidentiality with Relay UK call content at all times. Whilst working Onsite, the client care about health, safety and wellbeing and understand how much focus and attention is needed to make sure we’re all able to thrive and be our best at work. This means keeping workplaces clean, safe and somewhere we feel happy and proud to work.This is a safety critical role, and it is important that those working in this role are not suffering from medical conditions or undergoing any medical treatment which is likely to cause sudden loss of consciousness or incapacity and that any underlying health conditions are stable / well controlled. The clients are serious about safety and we all should remember that we should always protect health and safety at work. There are no shortcuts when it comes to keeping everyone safe. We all work safely, and we all go home safe, because we look out for each other’s safety and the safety of those around us like contractors, customers, the public and those sharing the spaces where we work.The client is mindful that work has proven benefits for health, and health has proven benefits for work. They drive their business success by promoting a healthy, safe and supportive environment that’s based on integrity, mutual respect and ethical behaviour. So, they can provide lots of information, resources and guidance to help all of us live as healthily as we can.Compliance with all client policies is mandatory and applies to all employees and during training access to policies and guidelines will be available to you.Customer Service Advisor pay:  £13.24 - £31.27 Per hour, depending on shift days and times. A full list of payrates can be located below.  Overtime rates including holidays. £33.55 - £37.98 per hour over time for Bank Holidays. £40.26 - £44.69 per hour over time for Xmas Day.  

We’re recruiting for Customer Service Advisors to earn £26,208 per annum. Customer Service Advisor b... We’re recruiting for Customer Service Advisors to earn £26,208 per annum. Customer Service Advisor benefits:  Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).We award our employees for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Customer Service Advisor role:   The role of the Customer Service Advisor is a dynamic and challenging position focused on delivering facilities management support and exceptional customer service on a 24/7, 365-day basis. As a key member of the team, the Advisor serves as the central point of contact for both customers and operational colleagues, playing an integral role in ensuring smooth communication and effective problem resolution. The position requires meeting specific service level agreements (SLAs) and key performance indicators (KPIs), ensuring that business objectives are consistently achieved in a professional and confident manner.A core responsibility of the role is responding to customer requests promptly and accurately, addressing inquiries and resolving issues in a timely manner to ensure seamless operations. The Advisor is responsible for handling all customer contacts professionally, taking ownership of each case and ensuring that complaints are addressed appropriately. This includes adhering to contractual and procedural timescales, accurately recording and managing jobs within the Helpdesk system, and ensuring efficient job delivery. Additionally, the role requires consistent communication with subcontractors to monitor attendance and prevent potential delays in job completion. The Advisor must also maintain strict adherence to company policies, procedures, and compliance guidelines for audit purposes.The position requires a keen ability to multi-task and manage competing demands effectively. Customer satisfaction is prioritized, and the Advisor is expected to achieve call handling targets and quality standards while aiming to exceed customer expectations. The role also involves monitoring and escalating incidents as needed to ensure that service levels are maintained, keeping all relevant stakeholders informed of job statuses. The Advisor is encouraged to actively seek opportunities for process improvements that enhance both the customer and colleague experience.Teamwork and collaboration are central to the position, as the Advisor must engage with colleagues positively and contribute to making CG&D a great place to work. A flexible and adaptable approach is essential, as the role demands responsiveness to customer needs and schedule changes, in addition to attending team meetings and offering constructive solutions to ongoing challenges. The Advisor is expected to maintain a proactive attitude and take responsibility for their own performance while supporting the wider team's success.The ideal candidate will have prior experience in a customer service environment, preferably within a target-driven or high-pressure service delivery setting. Strong organizational skills, the ability to prioritize tasks, and the capability to remain calm under pressure are essential. Proficiency in IT systems, including MS Word, Excel, and PowerPoint, along with numerical reasoning abilities, is required. The role also demands excellent interpersonal skills, with the ability to handle challenging customer queries compassionately and empathetically.Additionally, candidates should be able to embrace and adapt to change, demonstrating a willingness to learn and improve from experience. Attention to detail is crucial, as is the ability to communicate effectively across all levels of the organization. The Advisor must also be committed to health and safety policies and information security procedures, proactively reporting any risks or concerns to management.This job description outlines the key responsibilities and expectations for the Customer Service Advisor role, though it may evolve over time to reflect changes in business needs. The position offers a unique opportunity to work in a fast-paced environment while making a meaningful impact on the success on operations.This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. All applicants will need a clear DBS and the roles are Full time between the hours of 7am – 7pm (no leeway on this). They will need to have good written and verbal communication skills as they will be taking calls from Management and need to be able to listen to instructions.Customer Service Advisor pay:  £26,208 per annum

We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.Customer Service Advi... We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.Customer Service Advisor benefits: A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by usMarket leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderlyFamily Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their familyHuge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every yearSupport in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you wantSeason Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it countsVolunteering days, so you can give back to your local communityOptional Private Healthcare and Dental, to protect you and your family Training is included to prepare you for this role. Customer Service Advisor role: You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.Customer Service Advisor pay: £23,809.50 - £24,064 per annum. + Uncapped commission

We’re recruiting for Customer Service Advisors.Career progression available.Customer Service Advisor... We’re recruiting for Customer Service Advisors.Career progression available.Customer Service Advisor benefits: A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTemporary to permanent opportunities availableTraining is included to prepare you for this role Customer Service Advisor role:A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment.You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.Customer Service Advisor pay:£12.21 per hour + bonus and benefits.

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role,... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.Customer Service Advisor benefits:   Flexible workingLots of holidayCompetitive salaryPrivate healthcare insurance for those who have been with the company for 12 monthsRemote working optionsAbility to earn bonusesCareer growth opportunitiesEvent ticket giveawaysGreat staff partiesEmployee discounts, including for gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more   Customer Service Advisor role:   Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate. Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual. Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual. Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual. Follow the Company’s complaints procedure if the customer wishes to make a complaint. Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc. Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual. Customer Service Advisor pay:  Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performance£12.21 per hour.Customer Service Advisor Check list:Office based option: Have you had 6-months work experience in the past 3 years – Yes/NoHave you had experience in the following sectors,Contact centre workFast FoodHospitalitySales** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**Do you have good computer skills Yes/No If being considered for work from home or hybrid option Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**Do you have a suitable work-station at home Yes/No All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.

We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully... We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully remote and telephone experience isn’t essential.Career progression available.Customer Service Advisor benefits: A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTemporary to permanent opportunities availableTraining is included to prepare you for this role Customer Service Advisor role:A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.Customer Service Advisor pay:£12.21 per hour + bonus and benefits.This is a work from home role.

We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully... We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully remote and telephone experience isn’t essential.Career progression available.Customer Service Advisor benefits: A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTemporary to permanent opportunities availableTraining is included to prepare you for this role Customer Service Advisor role:A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.Customer Service Advisor pay:£12.21 per hour + bonus and benefits.This is a work from home role.

We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully... We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully remote and telephone experience isn’t essential.Career progression available.Customer Service Advisor benefits: A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTemporary to permanent opportunities availableTraining is included to prepare you for this role Customer Service Advisor role:A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.Customer Service Advisor pay:£12.21 per hour + bonus and benefits.This is a work from home role.

We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully... We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully remote and telephone experience isn’t essential.Career progression available.Customer Service Advisor benefits: A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTemporary to permanent opportunities availableTraining is included to prepare you for this role Customer Service Advisor role:A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.Customer Service Advisor pay:£12.21 per hour + bonus and benefits.This is a work from home role.

We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully... We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully remote and telephone experience isn’t essential.Career progression available.Customer Service Advisor benefits: A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTemporary to permanent opportunities availableTraining is included to prepare you for this role Customer Service Advisor role:A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.Customer Service Advisor pay:£12.21 per hour + bonus and benefits.This is a work from home role.

We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully... We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully remote and telephone experience isn’t essential.Career progression available.Customer Service Advisor benefits: A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTemporary to permanent opportunities availableTraining is included to prepare you for this role Customer Service Advisor role:A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.Customer Service Advisor pay:£12.21 per hour + bonus and benefits.This is a work from home role.

We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully... We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully remote and telephone experience isn’t essential.Career progression available.Customer Service Advisor benefits: A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTemporary to permanent opportunities availableTraining is included to prepare you for this role Customer Service Advisor role:A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.Customer Service Advisor pay:£12.21 per hour + bonus and benefits.This is a work from home role.

We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully... We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully remote and telephone experience isn’t essential.Career progression available.Customer Service Advisor benefits: A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTemporary to permanent opportunities availableTraining is included to prepare you for this role Customer Service Advisor role:A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.Customer Service Advisor pay:£12.21 per hour + bonus and benefits.This is a work from home role.

We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.Customer Service Advi... We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.Customer Service Advisor benefits: A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by usMarket leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderlyFamily Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their familyHuge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every yearSupport in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you wantSeason Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it countsVolunteering days, so you can give back to your local communityOptional Private Healthcare and Dental, to protect you and your family Training is included to prepare you for this role. Customer Service Advisor role: You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.Customer Service Advisor pay: £23,504.00 - £24,064 per annum. + Uncapped commission

We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully... We’re recruiting for Customer Service Advisors working from home (fully remote).Work from home fully remote and telephone experience isn’t essential.Career progression available.Customer Service Advisor benefits: A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTemporary to permanent opportunities availableTraining is included to prepare you for this role Customer Service Advisor role:A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.Customer Service Advisor pay:£12.21 per hour + bonus and benefits.This is a work from home role.

We’re recruiting for Customer Service Advisors to earn £11.44 an hour. Once established in the role,... We’re recruiting for Customer Service Advisors to earn £11.44 an hour. Once established in the role, annual earnings of in excess of £30K.Customer Service Advisor benefits:   Flexible workingLots of holidayCompetitive salaryPrivate healthcare insurance for those who have been with the company for 12 monthsRemote working optionsAbility to earn bonusesCareer growth opportunitiesEvent ticket giveawaysGreat staff partiesEmployee discounts, including for gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more   Customer Service Advisor role:   Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate. Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual. Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual. Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual. Follow the Company’s complaints procedure if the customer wishes to make a complaint. Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc. Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual. Customer Service Advisor pay:  Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performance£11.44 per hour.Customer Service Advisor Check list:Office based option: Have you had 6-months work experience in the past 3 years – Yes/NoHave you had experience in the following sectors,Contact centre workFast FoodHospitalitySales** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**Do you have good computer skills Yes/No If being considered for work from home or hybrid option Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**Do you have a suitable work-station at home Yes/No All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.