Claims Handler Rackheath AreaFull Time or Part TimeSalary dependent on experienceAbout the companyA... Claims Handler Rackheath AreaFull Time or Part TimeSalary dependent on experienceAbout the companyA busy and growing building services provider specialising in insurance repairs and property restoration is seeking a Claims Handler to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering a smooth, well organised experience for customers at what can be a stressful time.About the opportunityThis is a permanent opportunity available on a full time or part time basis. As a Claims Handler, you will be at the heart of the operation, coordinating repair works and keeping jobs moving from start to finish. The role offers variety, responsibility, and the chance to play a key part in delivering a high-quality service.Responsibilities include but not limited to: Coordinating and scheduling repair works for insurance claimsActing as a point of contact for customers, insurers, and tradesManaging job records and claim related documentationTracking progress and resolving issues where possibleSupporting the wider team to ensure timely and efficient delivery Skills and Experience Experience in claims handling, coordination, or a similar roleStrong organisational skills with the ability to juggle prioritiesClear and confident communication skillsA calm, professional approach in a fast-paced environmentGood attention to detail and problem-solving ability What is on offer Permanent role with full time or part time optionsFlexible working arrangements depending on experienceExcellent rates of pay depending on experience28 days annual leave including bank holidays on a pro rata basisCompany pension scheme If you enjoy organising, problem solving, and being part of a supportive team, this could be an excellent next step. Apply now with your updated CV. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
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We're recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per year.... We're recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per year. In this role, you'll be part of a friendly, supportive team helping customers with their queries to deliver excellent service every time. Customer Service Advisor benefits: * 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary * Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy. * Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too! * Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub * Length of Service and monthly recognition awards * Opportunities for career development and progression Training is included to prepare you for this role. Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times. Customer Service Advisor pay: £23,809.50 per annum.
We're recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per year.... We're recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per year. In this role, you'll be part of a friendly, supportive team helping customers with their queries to deliver excellent service every time. Customer Service Advisor benefits: * 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary * Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy. * Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too! * Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub * Length of Service and monthly recognition awards * Opportunities for career development and progression Training is included to prepare you for this role. Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times. Customer Service Advisor pay: £23,809.50 per annum.
Customer Services Manager Location: Nantwich, CheshireSalary: £40,000 - £45,000 PLUS BENEFITSHours... Customer Services Manager Location: Nantwich, CheshireSalary: £40,000 - £45,000 PLUS BENEFITSHours: Full-time (37.5 hours per week)We are seeking an experienced Customer Services Manager to lead a busy customer service team at our main office in Aston. This is a fast-paced, hands-on leadership role where you’ll manage the team while ensuring exceptional service delivery.About the Role You will be the first point of contact for all external enquiries, handling high volumes of calls, processing orders, and liaising with multiple departments to keep operations running smoothly.Key Responsibilities Manage and develop the Customer Services team through coaching, training, and performance reviews.Oversee day-to-day operations, ensuring efficiency and outstanding service.Handle incoming calls, process and price orders using in-house systems.Liaise with Transport, Raw Materials, Technical, and Production teams.Implement procedures and streamline workflows for continuous improvement. What We’re Looking For Proven experience in a Customer Services management role.Strong leadership skills with the ability to motivate and inspire a team.Highly organised, decisive, and calm under pressure.Excellent communication and interpersonal skills.Good computer skills (Microsoft Office and industry-specific software).Knowledge of the agricultural industry is an advantage (but not essential). Benefits Competitive salaryCompany pension schemeAdditional holidaysCycle2Work schemeFree on-site parkingEmployee discount Hours: Monday–Friday, 8am–4pm or 9am–5pm (with occasional overtime during busy periods).Leanne@kpir.co.uk OR Leanne on 01270 589943 Please note: Due to the high volume of applications we receive, only short-listed candidates will be contacted. INDCOM
Customer Service Advisor£25,600 per annumHybridCrewe6 month ContractAre you passionate about deliver... Customer Service Advisor£25,600 per annumHybridCrewe6 month ContractAre you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re recruiting for a Customer Operations Specialist to join a dynamic and supportive operations team at a leading organisation committed to excellence and integrity.This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.Key Responsibilities Accurately assess and process customer claims, ensuring compliance and fraud prevention.Provide first-class service across multiple channels including phone, email, live chat, post, and social media.Maintain and update customer records with precision and care. Handle vulnerable situations and policy closures with empathy and professionalism.Encourage customers to adopt digital platforms for easier access to services.Follow data protection procedures and report breaches promptly.Meet and exceed KPIs while delivering positive customer outcomes.Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery. What We’re Looking For Excellent written and verbal communication skillsA compassionate and solution-focused approachStrong organisational skills and attention to detailAbility to work independently and collaborativelySolid administrative skills and Microsoft Office proficiency If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you. Leanne 01270 589943 or email leanne@kpir.co.ukINDCOM
Engineering Manager position available! Up to £55k per annum and company vehicle, working for a lead... Engineering Manager position available! Up to £55k per annum and company vehicle, working for a leading hire company that supply a range of equipment including pumps, compressors and power generation, who have depots located throughout the UK.Benefits of the Engineering Manager role: Salary up to £55,000 per year depending on experience.Company vehicle or Car AllowanceComprehensive training & career development opportunitiesEmployee discount schemes & staff perksExtra holiday entitlementCompany pension scheme & Employee Assistance ProgrammeRecognition & reward schemes The CompanyYou will be joining a reputable hire company as a engineering manager with a strong industry reputation, with excellent career progression and ongoing training opportunities available. You would be working as a service manager within a positive, supportive work culture and a focus on employee development.Responsibilities the Engineering Manager include: Managing a team of circa 14 people including fitters and driversLead the team to deliver high standards across the depot.Achieve targets on sales, profit, stock management and customer satisfaction.Ensure compliance with company systems policies and proceduresCarry out P&L's, budgeting and any administration tasks.Develop relationships with key customers, ensuring high service delivery standardsChampion Health, Safety, Quality, and Environmental (HSQE) standards. To be successful in this Engineering Manager role you will have: Strong team leadership and coaching skillsExceptional organisational and time-management skillsExperience with profit and loss.Knowledge of Microsoft Office.Relevant experience in pumps, compressors, generators, and/or the construction industry.Proven experience in a managerial role within a similar sector. You will have knowledge and experience of the following construction sectors; plant hire, tool hire, lifting, non-mechanical, power generation hire, accommodation hire or other specialist equipment hire.If you're an experienced Branch Manager, Depot Manager, Engineering Manager, General Manager, Service Centre Manager, Service Manager, Technical Manager, Assistant Manager, Regional Manager, Hire Manager, Workshop Manager or Plant Manager looking for a rewarding role in the Manchester area, including Wigan, Atherton, Leigh and Swinton, apply today and take your career to the next level!
Technical Hire CoordinatorJoin a leading construction hire business near Woolston as a Technical Hir... Technical Hire CoordinatorJoin a leading construction hire business near Woolston as a Technical Hire Coordinator, offering strong benefits, modern offices, and real progression.The CompanyThis well-established construction hire provider is known for its supportive culture, modern working environment, and commitment to developing its people. With impressive growth and award-winning service standards, this is an excellent opportunity to join a respected organisation as a Technical Hire Coordinator and become a key part of a collaborative, customer-focused team.Key Benefits 23 days' annual leave plus bank holidaysSalary up to £30,000 per annumHealthcare schemePension schemeRetail and lifestyle discount schemesStrong progression opportunities within a growing businessModern office environment Key ResponsibilitiesAs a Technical Hire Coordinator, you will manage the full customer journey, ensuring exceptional service and smooth coordination of construction hire requirements. A typical day includes: Acting as the main point of contact for customers and internal teamsProcessing contracts, quotes, and hire administration accuratelyManaging off-hire requests and closing jobs efficientlyResponding professionally to queries and maintaining high service standardsUsing CRM data to identify upsell opportunitiesMaintaining product knowledge to give accurate technical supportProactively resolving issues to support operational excellenceThis Technical Hire Coordinator role is office-based near Birchwood within a busy, friendly team. About You Strong communication skills and a customer-focused mindsetExcellent organisational skills and attention to detailConfidence using CRM systems and digital toolsAbility to problem-solve and manage changing workloadsGood commercial awareness and proactive thinkingAny knowledge of electrical principles or hire equipment is advantageousExperience in the hire or construction sector would support success as a Technical Hire Coordinator. To be successful in this role, you may have worked as a: Hire Administrator, Hire Desk Coordinator, Customer Service Coordinator, Hire Controller, Technical Customer Advisor, Internal Sales Coordinator, Depot Administrator, Service Coordinator, Customer Support Executive, Equipment Hire Advisor.Ready to take the next step in your career as a Technical Hire Coordinator? Apply today!
Hire Controller - Feel stuck in your current Hire company...? Want to be noticed, be rewarded with a... Hire Controller - Feel stuck in your current Hire company...? Want to be noticed, be rewarded with a great bonus, with no weekends and work with a fantastic team! 23 days Holiday, Team communities + MUCH MORE! Oh, and they are an award-winning company! Based near West Drayton!Benefits for the Hire Controller: Up to £35k DOENo weekend work!23 days holiday + bank holiday + the option to buy additional days.Discount schemes on major retailers, gyms, hospitality, holidays & more!Company pension scheme.Company health benefit scheme Responsibilities of the Hire Controller: As the hire controller you will build important relationships with internal and external clients.You will be x hiring, rehiring and sourcing equipment from third party suppliers.Manage a fast paced and busy hire desk.Liaise with colleagues, other depots, and procurement teams to ensure that equipment is successfully delivered at designated dates/times.You will be resolving any queries or claims as the Hire Controller that arise in a professional manner, ensuring all paperwork is completed and up to date.You may use Syrinx, Inspire, or a similar CRM system. The Hire Controller may have experience within plant hire, tool hire, powered access hire, accommodation hire, builders merchants, specialist equipment hire industries, although this is not essential.You may have worked as a plant hire controller, hire controller, hire desk controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, hire and sales controller.Hit the APPLY button now to be considered for this hire controller role or find out more information and we will be in contact!
Hire Desk Controller - Be the customer's first point of contact and work with a great hire desk team... Hire Desk Controller - Be the customer's first point of contact and work with a great hire desk team. Join a leading provider of plant and tool hire to the construction and civil engineering sectors to work at their office local to Wickford.Benefits for the Hire Desk Controller: Salary £28-31k basic Monday-Friday working hours 7:30-5pm Up to 25 days holiday plus bank holidaysOption to buy an additional 5 days leave Free on-site Parking!Company health benefit schemePension Scheme Responsibilities of the Hire Desk Controller: Dealing with customer enquiries, processing on/off hires of machinery Organising the delivery of equipment to customers Processing invoices Ensuring equipment is available to be hired to customers Building and maintaining strong customer relationshipsGeneral Administration - Keeping the system updated The Hire Desk Controller will have worked as a Hire Controller, Hire Desk Controller, Hire Administrator, Hire and Sales Negotiator, Rental Controller, Rental Coordinator, Rental Manager or similar to be considered. Hit the APPLY button now to be considered or find out more information about this Hire Desk Controller role by calling Gina on 01933 667220 or georgina.wittich@pathrecruitment.com
Customer Service Lead Salary : £28k pa Acton, west London W3 – full time office basedHours: 9am to 5... Customer Service Lead Salary : £28k pa Acton, west London W3 – full time office basedHours: 9am to 5pm daily (some flexibility in finish time may be available to support local candidates with school/childcare commitments.)You must be eligible to work in the UKCompany Overview:Esska Shoes is a dynamic and growing footwear company committed to delivering high-quality, stylish, and comfortable shoes. We are looking for a dedicated and experienced Customer service Advisor to join our team and contribute to our continued success.Role Overview:Esska Shoes is seeking a dedicated and experienced Customer Service Advisor to join our team. As the first point of contact for our valued customers, you will manage communications via email, telephone, and Instagram, ensuring exceptional service across all channels. In addition to your digital responsibilities, you will also serve customers in our Esska shop, providing a seamless in-person experience. Proficiency in using Gorgias or a similar (e.g. Zendesk, etc) inbound ticketing and message tool is essential for this role.Additionally, you will assist the wider operations team with certain projects such as maintaining a database of product returns, assisting stock takes, liaising with the warehouse and pick/pack team and generating reports based on customer satisfaction/ product requests and feedback.Key Responsibilities but not limited to:-This is an overview of the role and other task will be required. The role reports to the Operations Manager Act as the initial point of contact for all customer communications, including email, telephone calls, and Instagram messages.Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.Utilize the Gorgias inbound message tools to manage and track customer interactions efficiently.Utilize Shopify and SWAP returns to track customer purchases and returns.Assist in the Esska shop as needed, offering product knowledge, helping customers find their perfect fit, and processing transactions.Maintain a positive and professional attitude, ensuring each customer feels valued and heard.Collaborate with other team members to continuously improve customer service processes and strategies.Stay updated on Esska’s product offerings, promotions, and policies to provide accurate information to customers.Handle customer complaints with empathy and escalate issues to higher management when necessary. Qualifications/skills: Proven experience in a customer service role, preferably within the retail or fashion industry.Familiarity with Gorgias or similar inbound message tools is mandatory.Excellent verbal and written communication skills.Strong problem-solving abilities and a customer-centric mindset.Ability to multitask and manage time effectively in a fast-paced environment.Friendly, approachable, and professional demeanour.Strong IT skills. Especially Gorgias (or similar), Saas platforms and Microsoft Excel/Google Sheets.Additional qualifications in customer service or related fields are a plus. Personal Attributes: Detail-oriented with a focus on accuracy and efficiency.Strong communication and interpersonal skills.Proactive and self-motivated with a hands-on approach.Ability to work collaboratively with cross-functional teams.Commitment to continuous improvement and operational excellence. What We Offer: Competitive salary.Opportunity to work with a passionate and dedicated team.A dynamic work environment. If you are a results-driven operations professional with a passion for excellence and a desire to make a significant impact, we would love to hear from you. Please submit your resume and cover letter by return. You must be eligible to work in the UK INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
An exciting opportunity for a Customer Service Representative to support customers across multiple c... An exciting opportunity for a Customer Service Representative to support customers across multiple channels.Our Client has a requirement for a Customer Service Representative, who will be required to work on a contract basis in Keele.Role Purpose:Working on handling calls, emails and live-chats, our client is looking for bright, enthusiastic individuals who want to help others in order to grow our team.Are you an independent thinker, friendly, proactive, with strong customer service skills? And are you interested in working in a changeable and developing organization?The Customer Service Representative role is there to assist our customers; to resolve account queries, share information about our build phases, fibre-internet and generally be there to listen and assist with all of our customer’s needs. The Customer Service team is also able to sign-up interested customers, for which commission is paid, with no cold-calling whatsoever.Job Role Responsibilities: Deal with customer requests & queries through all methods of customer contact.Communicate with customer queries patiently and resolve the issue efficiently.Escalate any issues internally and appropriately to ensure customer issues are resolved.Respond to the problems of the customer in a timely and efficient manner.Look after customer accounts and update their transaction status when required.Draft the necessary documents, letter or statements, as required by the customer and inline with internal process.Maintain up to date records of customer interactions, ensuring updates and resolutions are detailed.Coordinate with other internal departments to find solutions and resolve customer issues.Any other reasonable duties requested as directed by management.Satisfactory completion of a basic Data and Baring security Checks (DBS) or other in country security checks. Experience / Skills / Knowledge / Qualifications:Customer Service Skill: Should have great communication skills: listening, written and verbal communication.Should be able to understand relevant data and be attentive to detail.Should exhibit patience when communicating with the customer and remain composed.Should be flexible to the customer requirement.Take ownership in resolving customer issues and ensure customer satisfaction.Demonstrate a can-do attitude with the ability to remain focussed in a busy environment. Technical Skills: Should have excellent computer skills.Should have an excellent understanding of social media channels.An understanding of the telecoms industry and associated supply chain.Able to resolve 1st Line IT issues.Able to troubleshoot technical detail, to analyse, and pass to the appropriate resolver group. Benefits: Full training will be provided for this customer service role.You will be encouraged to learn and develop your skills in all relevant areas that support the business in line with the company’s values detailed below. Company Information:At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Customer Service Representatives looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Customer Service Assistant - B2B Drinks Platform – London – Up to £31,500 plus package This is a ra... Customer Service Assistant - B2B Drinks Platform – London – Up to £31,500 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business. The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses.This role will be 5 days per week in the West London office. What this business offers: A competitive salary and performance-based bonuses.Opportunities for professional development and career growth.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture. Customer Service Manager responsibilities include: Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.Handle day-to-day customer service enquiries via phone, email and system platforms.Process orders accurately and efficiently, ensuring customers receive the right products on time.Assist in maintaining customer service metrics and updating internal systems.Gather customer feedback and flag trends or issues to the Customer Service Manager.Work closely with sales, operations and supply chain teams to resolve queries.Help monitor stock, deliveries and order flows to support a smooth customer experience.Contribute to continuous improvement by suggesting ways to enhance processes and communications. The Ideal Customer Service Manager candidate: Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).Excellent communication skills with a friendly, professional and proactive approach.Strong attention to detail and ability to manage multiple tasks at once.Comfortable using CRM systems, email platforms and spreadsheets.Team player who enjoys working collaboratively with other departments.Positive attitude, willingness to learn and passion for helping customers. If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram
Hire Desk Manager - Feel stuck in your current Hire company...? Want to be noticed, be rewarded with... Hire Desk Manager - Feel stuck in your current Hire company...? Want to be noticed, be rewarded with a great bonus, with no weekends and work with a fantastic team! 23 days Holiday, Team communities + MUCH MORE! Oh, and they are an award-winning company! Based near West Drayton!Benefits for the Hire Desk Manager: Up to £40k DOENo weekend work!23 days holiday + bank holiday + the option to buy additional days.Discount schemes!Company pension scheme.Company health benefit scheme Responsibilities of the Hire Desk Manager: As the hire desk manager you will build important relationships with internal and external clients.You will be x hiring, rehiring and sourcing equipment from third party suppliers.Manage a fast paced and busy hire desk.Liaise with colleagues, other depots, and procurement teams to ensure that equipment is successfully delivered at designated dates/times.You will be resolving any queries or claims as the Hire Desk Manager that arise in a professional manner, ensuring all paperwork is completed and up to date.You may use Syrinx, Inspire, or a similar CRM system. The Hire Desk Manager may have experience within plant hire, tool hire, powered access hire, accommodation hire, builders merchants, specialist equipment hire industries.You may have worked as a plant hire controller, hire controller, hire desk controller, hire desk advisor, hire desk manager, rental manager, hire negotiator, hire coordinator, hire and sales controller.Hit the APPLY button now to be considered for this hire desk manager role or find out more information and we will be in contact!
Customer Service Coordinator (WCS)Location: Welwyn Garden CityTraining to be carried out at Welwyn u... Customer Service Coordinator (WCS)Location: Welwyn Garden CityTraining to be carried out at Welwyn until Feb 26 then Work from home/Hybrid.Part time - 20 hours per week - Mon Fri 08:30-12:30pmSalary: £12.32 phPurpose of Job: To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department.Main Duties and Responsibilities: Communication – Responsible for answering daily calls and emails in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases. Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling, manifesting and closing the orders within set time frames.Appointments – To assist with the arrangement of booking appointments with the clients / next of kin / carers, suppliers.Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and service centre staff.Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clerical areas of the service.Hardware – Ensure that the IT equipment is maintained and functional. Responsible for the safekeeping of your own computer.General – Responsible for helping out in any area of the service centre. You will be assigned to specific areas or tasks associated with customer service. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.Undertake the job in line with Ross Care competencies as follows: Achieves business results and adds value to the serviceFocuses on internal and external customersBuilds and maintains effective teamwork with colleaguesEmbraces change Perform duties according to all Company policies, procedures and instructions. This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.Key Performance Indicators: Orders processed and processed on system and their accuracyQueries, enquiries and complaints resolvedCompleted orders processed in a timely mannerTelephone calls and Emails answered quickly and efficiently within set NHS KPIs Person Required:Skills: Excellent communication skills are required to interact with internal staff, prescribers and service users.Must be able to work off their own initiative as well as part of a team.Computer Literate with a good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail. Knowledge: Previous experience within a busy customer service department.Previous experience of administration, order processing and scheduling of workloads would be a huge advantage.Experience with a similar type of role would be beneficial Qualifications: Qualified to GCSE level or equivalent.Any other qualification in IT or administration would be an advantage. Other: An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
We're recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per year.... We're recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per year. In this role, you'll be part of a friendly, supportive team helping customers with their queries to deliver excellent service every time. Customer Service Advisor benefits: * 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary * Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy. * Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too! * Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub * Length of Service and monthly recognition awards * Opportunities for career development and progression Training is included to prepare you for this role. Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times. Customer Service Advisor pay: £23,809.50 per annum.