Head Of Guest Care - London in London, London

London

permanent, full-time

£50,000 per annum

UK working eligibility only.

Working in London, London

London is the UK’s capital and a global magnet for talent. Careers span finance in the City, fast‑growing fintech in Shoreditch, health and life sciences around Whitechapel, media in Soho, and government and policy in Westminster. Cross‑London transport, from the Elizabeth line to the Underground and an extensive bus network, keeps commutes practical across zones. Outside work, world‑class museums, food, and green parks create a vibrant lifestyle for every budget. Employers range from FTSE 100 headquarters to charities and high‑growth scale‑ups, so there are roles for graduates and seasoned specialists alike. On Voceer you’ll find the latest London vacancies—analyst, developer, nurse, project manager, retail leader—posted by employers who value ambition and diversity. Start your London job search with Voceer and connect with teams building the city’s next chapter.

About Customer Service

Customer service professionals are essential across retail, finance, utilities, healthcare, and tech. Roles include call centre advisors, live chat agents, customer success managers, and team leaders. Employers value strong communication, patience, and problem-solving skills. Increasingly, technology such as CRM platforms and AI tools supports the work, but human interaction remains crucial for building loyalty and resolving complex issues. The sector offers a wide range of entry-level positions with progression into supervisory and management roles. With companies prioritising customer experience, demand for skilled professionals remains consistently high.

The Role: Head of Guest Care

Location: North London

Sector: Serviced Apartments

Salary: £50,000pa

I am delighted to be working with this growing accommodation provider. We’re looking for a commercially astute, strategic, and dynamic Head of Guest Care to join their senior team and help scale the business over the next five years. This hands-on leadership role is perfect for someone who thrives in a small but growing company, enjoys autonomy, and excels in a results-driven environment.

About the Role
You’ll lead and optimise the Guest Care function, delivering exceptional end-to-end guest experiences across our portfolio. Responsible for all guest touchpoints—from booking to post-stay—you’ll ensure service excellence, consistency, and brand alignment.

Reporting to the Commercial Operations Director, you’ll manage and grow the in-house Guest Care team through 2026 and beyond, combining a hospitality mindset with strong operational and people leadership.

Key Responsibilities

Own and enhance the guest journey, ensuring seamless service from check-in to check-out.
Act as senior escalation point for complex issues, resolving them calmly and effectively.
Lead, coach, and develop a high-performing Guest Care team.
Optimise processes, tools, and systems for efficiency and scalability.
Use data and feedback to improve performance and guest satisfaction.
Maximise revenue growth through excellent ongoing guest care.

Skills & Experience

Proven senior-level experience in hospitality, guest experience, or serviced accommodation.
Strong leadership and team management skills.
Outstanding communication and problem-solving abilities.
Operationally focused, process-driven, and commercially minded.
Confident, guest-obsessed, and adaptable in a fast-paced, entrepreneurial environment.

This is an office-based role, offering the opportunity to join an energetic, collaborative culture that values hands-on leadership and local engagement.

Are you ready to shape the future of guest care in a growing, ambitious business? Send me your CV today sheila@corecruitment.com

You must be able to live and work in the Uk without restriction.

To view all our vacancies, go to, www.corecruitment.com