Sales Administrator in Stoke-on-trent, West Midlands
UK working eligibility only.
Sales Administrator
Location: Stoke-on-Trent
Salary: Up to £30,000 per annum (DOE)
Hours: Monday to Friday
The Role
As a Sales Administrator, you will play a vital role in supporting the sales team and ensuring the smooth day-to-day running of operations. You will be responsible for managing customer enquiries, processing orders, and maintaining accurate records, while delivering a high standard of customer service at every stage of the sales process. This is an excellent opportunity for someone highly organised, proactive, and passionate about working in a fast-paced, sales-driven environment.
Key Responsibilities
- Handling incoming sales enquiries via phone and email in a professional and timely manner
- Processing customer orders accurately and efficiently using internal systems
- Preparing and issuing quotations, invoices, and other sales documentation
- Maintaining and updating customer records and databases
- Liaising with internal departments such as sales, logistics, and finance to ensure smooth order fulfilment
- Monitoring order progress and providing customers with updates on delivery timescales
- Supporting the sales team with administrative tasks, reports, and follow-ups
- Assisting with stock checks and coordinating with suppliers where required
- Resolving customer queries and issues promptly, ensuring a positive outcome
- Building and maintaining strong relationships with both new and existing customers
- Ensuring all documentation is accurate and compliant with company procedures
- Contributing to process improvements to enhance efficiency within the sales function
Requirements
- Proven experience within a sales or administrative role
- NVQ Level 3 (or equivalent) in Business Administration (desirable)
- Excellent communication and interpersonal skills
- Strong organisational skills with attention to detail
- A self-motivated and positive attitude
- A strong customer service focus
- Good numerical and analytical abilities
- Ability to work both independently and as part of a team
If you are interested in this position please apply directly or email your CV over to MariaP@kpir.co.uk You can also call Maria on 01782712230
INDCOM
Voceer presents this job opportunity for KPI Recruiting LTD, a 1000 person sized company who are categorized as a Recruitment Agency.
This position is being managed by KPI Recruiting LTD, a reputable recruitment agency known for placing candidates in desirable positions.