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Customer Service Advisor - Insurance – Glasgow (or other branch location)Do you enjoy helping people... Customer Service Advisor - Insurance – Glasgow (or other branch location)Do you enjoy helping people and thrive in a busy environment where attention to detail matters? Are you experienced in customer service and looking to work in a supportive team that values your input?Patons Insurance is a leading taxi insurance provider with branches in Glasgow, Stockton, Liverpool and Manchester. We are now looking for a friendly and professional Customer Service Advisor to join our growing team.The RoleYou’ll be the first point of contact for our customers – by phone, email, online, or in person. Your role will focus on handling policy queries, mid-term adjustments and claims support while ensuring all processes follow FCA guidelines and our internal standards.This is a varied and people-focused role where clear communication and great service are key.Key Responsibilities Provide excellent customer service and policy supportManage mid-term adjustments and customer queries efficientlyHandle claims support and explain relevant policy details clearlyEnsure all documentation and customer interactions comply with FCA regulationsWork closely with team members to maintain high service standardsKeep up to date with product knowledge through ongoing developmentSupport branch standards and contribute to a professional work environmentSuggest improvements to systems and processes where helpful About Our CompanyWith decades of experience in taxi insurance, Patons Insurance has built a trusted name across the UK. We pride ourselves on our friendly teams, straightforward service, and long-standing customer relationships.The Benefits Competitive salarySupportive team environmentOpportunities for training and developmentModern and welcoming office spacesPotential career progression within the company The PersonWe’re looking for someone who brings: Insurance experience necessaryA helpful, organised, and proactive attitudeStrong communication skills – both written and verbalGood time management and ability to prioritiseIT literacy A commitment to doing things properly and fairly If this sounds like the right fit for you, we’d love to hear from you. Apply today and take the next step in your customer service career with Patons Insurance.