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As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT s... As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systemsProvide basic IT support and guidance for common technical issuesLog incidents accurately and escalate where necessarySupport users with account access, passwords, and basic software issuesDeliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skillsInterest in starting a career in IT supportOrganised and able to follow processesWillingness to learn technical skills

This entry-level Cyber Security role is designed for individuals looking to start a career in digita... This entry-level Cyber Security role is designed for individuals looking to start a career in digital security. You will support day-to-day cyber security activities while learning how organisations protect systems, data, and users from cyber threats.KEY DUTIES Act as first-line support for IT-related queriesAssist users with basic troubleshooting of hardware and softwareUpdate and manage support ticketsCommunicate clearly with customers and internal teamsLearn IT support tools and best practices CANDIDATE REQUIREMENTS Interest in IT, technology, or digital careersConfident communication skillsBasic IT knowledge or personal use of technologyReliable, punctual, and eager to learnNo previous IT experience required

We are recruiting for Apprentice Technology Consultants with a starting salary of £27,000. You will... We are recruiting for Apprentice Technology Consultants with a starting salary of £27,000. You will support technology solution delivery, help translate business needs into technical requirements, collaborate on digital projects, and gain hands-on experience applying emerging technologies while learning through training and real project work.Apprentice Technology Consultant benefits:   Competitive apprentice salary with structured pay progressionOpportunity to earn a fully funded Level 6 (degree-equivalent) qualificationHands-on experience working on real client projects from day oneAccess to industry-leading training, tools, and certificationsMentorship and support from experienced professionalsClear career progression pathways upon completionExposure to cutting-edge technologies, including AI and digital innovationCollaborative and inclusive working environmentHybrid working model (office and university-based learning)Employee benefits package (e.g. pension scheme, holiday allowance, wellbeing support)Opportunity to build a long-term career within a global organisation Training is included to prepare you for this roleApprentice Technology Consultant role:   Support the development and implementation of technology solutionsAssist in analysing business needs and translating them into technical requirementsCollaborate with teams to deliver innovative digital projectsApply emerging technologies, including AI, to solve business challengesEngage in continuous learning through training and real project work Apprentice Technology Consultants pay:  £27,000 per annum starting salary.

Working within our client’s award-winning contact centre in the North East area of England. Their Te... Working within our client’s award-winning contact centre in the North East area of England. Their Technical Support Experts help customers get the best out of their products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use their products in their everyday business lives, and experts for our customersrequiring advice or facing any technical problems. No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.KEY DUTIES You'll speak to their customers every day on an inbound call line, as they contact the company for technical and complex problems that need troubleshooting and resolving.It will be up to you to get to know their business, build rapport and help them get back on track with their product.You'll be a product expert, able to spot fixes and recommend additional products that could save them time and effort.You may speak to customers on occasion via web chat and email - so strong communication skills are key! CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated

As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT s... As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systemsProvide basic IT support and guidance for common technical issuesLog incidents accurately and escalate where necessarySupport users with account access, passwords, and basic software issuesDeliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skillsInterest in starting a career in IT supportOrganised and able to follow processesWillingness to learn technical skills