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Guest Experience Manager - Luxury Estate, SurreySalary:                £41,500 - £53,000Location:   ... Guest Experience Manager - Luxury Estate, SurreySalary:                £41,500 - £53,000Location:           SurreyWe are seeking an exceptional Guest Experience Manager to join a 5* luxury estate in Surrey. This is an exciting opportunity for a service-driven hospitality professional to elevate the guest journey across every touchpoint and ensure our resort continues to deliver unforgettable, personalised experiences. As Guest Experience Manager, you will lead our front-of-house, concierge, and guest relations teams, ensuring warm, intuitive, and seamless service at every stage of the guest journey. With a strong eye for detail and a passion for luxury hospitality, you will champion service excellence, enhance brand standards, and deliver memorable moments for every guest.Responsibilities Lead, coach, and inspire guest-facing teams to deliver consistently exceptional serviceOversee the full guest journey, from pre-arrival communication to post-stay follow-upManage all VIP and VVIP stays, ensuring tailored and personalised experiencesMonitor guest feedback, analyse trends, and drive continuous improvementCollaborate closely with F&B, Spa, Rooms Division, and Events to ensure seamless operationsSupport the implementation of guest experience initiatives and new service programsMaintain a strong presence on the floor, engaging guests and mentoring your team Requirements Experience in a guest experience, front-of-house, or rooms leadership role in a luxury hotel or resortForbes or LQA (Leading Quality Assurance) experience is essentialA natural people leader with excellent communication and emotional intelligencePassionate about personalised, high-touch guest serviceWell-organised, proactive, and able to thrive in a fast-paced luxury environmentStrong problem-solving skills with the ability to remain calm and professional under pressure

Assistant General Manager – Unicorn Role – Surrey - £30,000 + TRONC + Live-InThe JobThis is a UNICOR... Assistant General Manager – Unicorn Role – Surrey - £30,000 + TRONC + Live-InThe JobThis is a UNICORN roleThis job is for a hungry and enthusiastic person to work directly alongside an Industry Titan in his new venture.This experienced leader has bought a pub and is looking to turn it into an amazing high-end food establishment, completely free of brewery ties and championing local produce.The goal then is to do this repeatedly, creating a pub group that competes with the very best!So, you will start alongside the ownership, then be a GM, maybe then Ops, then who knows……This really is a career not a job and we can’t wait to speak to people with the right attitude who can see how amazing this opportunity is!The Perks Uncapped progressionStunning 2 bed flat completely free of chargeSalary and Service Charge on topAccess to company car WHO ARE YOU?The ideal candidate will be a quick learner, enthusiastic and a sponge. Willing to listen and learn and implement what is being asked of them. Driving is essential and a love for the countryside.Assistant General Manager – Traditional Pub – Surrey - £30,000 + TRONC + Live-In