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We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, y... We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you’ll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction.Customer Service Advisor benefits:   Training is included to prepare you for this role Customer Service Advisor role:   Provide the highest levels of customer satisfaction and service at each customer contactOwn a customer/Internal contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all timesGather customer data to ensure UU’s records are completeInvestigate a Customer/Retailer/Internal query to resolution and to their satisfactionStrive for telephone resolution first timeEscalate to Team Leaders where it doesn’t feel it is the right outcome for the customerProactively contact customers based on their interactions and feedback on UU’s automated systems.Plan a schedule of works against household and non-household targetsMonitor schedules throughout the day, keep customers updated and plan any required top up workBuild effective working relations with other UU teams as well as the Contract Partner’s field operationsUndertake ad-hoc projects and activities as required by Metering Delivery Customer Service Advisor pay:  £14.21 per hour.

Technical Hire CoordinatorJoin a leading construction hire business near Woolston as a Technical Hir... Technical Hire CoordinatorJoin a leading construction hire business near Woolston as a Technical Hire Coordinator, offering strong benefits, modern offices, and real progression.The CompanyThis well-established construction hire provider is known for its supportive culture, modern working environment, and commitment to developing its people. With impressive growth and award-winning service standards, this is an excellent opportunity to join a respected organisation as a Technical Hire Coordinator and become a key part of a collaborative, customer-focused team.Key Benefits 23 days' annual leave plus bank holidaysSalary up to £30,000 per annumHealthcare schemePension schemeRetail and lifestyle discount schemesStrong progression opportunities within a growing businessModern office environment Key ResponsibilitiesAs a Technical Hire Coordinator, you will manage the full customer journey, ensuring exceptional service and smooth coordination of construction hire requirements. A typical day includes: Acting as the main point of contact for customers and internal teamsProcessing contracts, quotes, and hire administration accuratelyManaging off-hire requests and closing jobs efficientlyResponding professionally to queries and maintaining high service standardsUsing CRM data to identify upsell opportunitiesMaintaining product knowledge to give accurate technical supportProactively resolving issues to support operational excellenceThis Technical Hire Coordinator role is office-based near Birchwood within a busy, friendly team. About You  Strong communication skills and a customer-focused mindsetExcellent organisational skills and attention to detailConfidence using CRM systems and digital toolsAbility to problem-solve and manage changing workloadsGood commercial awareness and proactive thinkingAny knowledge of electrical principles or hire equipment is advantageousExperience in the hire or construction sector would support success as a Technical Hire Coordinator. To be successful in this role, you may have worked as a: Hire Administrator, Hire Desk Coordinator, Customer Service Coordinator, Hire Controller, Technical Customer Advisor, Internal Sales Coordinator, Depot Administrator, Service Coordinator, Customer Support Executive, Equipment Hire Advisor.Ready to take the next step in your career as a Technical Hire Coordinator? Apply today!