Housing Business Support Supervisor in Lyndhurst, Hampshire

Housing Business Support Supervisor

Location: Lyndhurst
Salary: 18.48 per hour
Contract: Full-time, 9 Months fixed term contract - April 2026 - 31st December 2026

About the Role

We are looking for a proactive and experienced Housing Business Support Supervisor to lead our administrative team within the Housing Support Hub. This is a key role supporting the delivery of high-quality housing services, ensuring efficient operations and excellent customer service for tenants, residents, and stakeholders.

You will oversee day-to-day business support functions, manage a small team, and play a vital role in maintaining service standards, handling customer enquiries, and supporting housing operations including repairs, complaints, and compliance activities.

Key Responsibilities

• Lead, manage and develop a team of Business Support Officers and administrative staff
• Oversee daily administrative operations, ensuring tasks are completed efficiently and to a high standard
• Support housing services with customer enquiries, complaints handling, and case management
• Coordinate responses to issues such as repairs, damp, mould, and disrepair cases
• Monitor performance, workloads, and service delivery against KPIs and targets
• Maintain accurate records and ensure compliance with data protection and regulatory requirements
• Contribute to service improvements, procedures, and operational planning
• Provide support across the wider housing service, including during peak demand periods

About You

We are seeking someone who is highly organised, customer-focused, and confident in managing both people and processes.

You will have:

• Proven experience in an administrative role within a busy environment
• Experience supervising or leading a team
• Strong organisational skills with the ability to prioritise workloads effectively
• Excellent communication and interpersonal skills
• Experience handling customer queries and complaints
• Good IT skills, including Microsoft Office and database systems

Desirable:

• Experience within housing, maintenance, or public sector services
• Knowledge of housing systems or scheduling/repairs processes

What We Offer

• Flexible hybrid working (minimum 50% office-based)
• A supportive and collaborative team environment
• Opportunities for training and professional development
• The chance to make a real difference in local housing services

Working Hours

This role supports a service operating between:

• 08:00 – 17:15 Monday to Thursday
• 08:00 – 16:45 Friday

Flexibility is required to ensure service coverage.

Voceer presents this job opportunity for City Centre Recruitment, a 50 person sized company who are categorized as a Direct Employer.