Service Manager in Norfolk, East Of England

Service Manager

Location: Kings Lynn Supported Living, South Wooton Community Hub, Grimston Road, Kings Lynn

Salary/Contract: £40,766.50 per annum, Full-Time 37 hours per week, Permanent

Do you thrive in a changing environment and get a buzz from embracing new ways of working?

Can you engage and motivate colleagues to consistently delight our customers?

Would you like to join an amazing company that puts each and every individual at the centre of its business?

Independence Matters provide support opportunities for adults with learning disabilities, young people in transition and those living with dementia across the whole of Norfolk. Our mission is to empower individuals, their families, and carers, to live the lives they choose and remain independent.

Our South Wooton Community Hubs are located in the heart of the communities providing excellent support to Adults with Learning Disabilities and Dementia. As a Service Manager you will be responsible to lead the delivery of outstanding services and lead a direct team to deliver community-based support.

In addition to the above you will ensure new business is integrated and new processes are embedded into operations and all Governance monitoring, reporting and actions are completed as required.

For further information please visit our website to view the Job Description.

What We Offer:

• Competitive pay & great rewards
• Generous leave: 20 days rising to 25 (pro rata for part-time)
• Training & development with recognised qualifications
• Ongoing support: 24/7 counselling services, health & wellbeing benefits
• Exclusive perks: Blue Light Card, discounts, and more
• Occupational sick pay from day one
• Free parking & discounted travel

You will need:

• Proven experience as a Manager within the social care sector
• An excellent understanding of the customer and demonstrable experience of developing and delivery services that are customer focused.
• Hold/Working Towards a Level 5 leadership/management qualification or equivalent.
• A range of ICT skills, including Microsoft Office, and an appetite to embrace the digitalisation agenda
• Experience as a motivational and inspiring people manager
• Excellent communication skills

Other requirements:

• An Enhanced DBS check with Adults barring is required for this role
• Essential the applicant holds a Full UK driving licence and use of a vehicle with business insurance
• To undertake designated out of hours, on-call duties for advice and guidance

We are proud of our commitment to our Disability Confident Award.

If you have a disability or any specific requirements that may require reasonable adjustments for you to attend an interview, we would be happy to accommodate.

Independence Matters does not offer sponsorship opportunities.

Closing Date: Tuesday 21st April 2026

Voceer presents this job opportunity for Independence Matters, a 1000 person sized company who are categorized as a Direct Employer.