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Customer Service Advisor£25,600 per annumHybridCrewe6 month ContractAre you passionate about deliver... Customer Service Advisor£25,600 per annumHybridCrewe6 month ContractAre you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re recruiting for a Customer Operations Specialist to join a dynamic and supportive operations team at a leading organisation committed to excellence and integrity.This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.Key Responsibilities Accurately assess and process customer claims, ensuring compliance and fraud prevention.Provide first-class service across multiple channels including phone, email, live chat, post, and social media.Maintain and update customer records with precision and care. Handle vulnerable situations and policy closures with empathy and professionalism.Encourage customers to adopt digital platforms for easier access to services.Follow data protection procedures and report breaches promptly.Meet and exceed KPIs while delivering positive customer outcomes.Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery. What We’re Looking For Excellent written and verbal communication skillsA compassionate and solution-focused approachStrong organisational skills and attention to detailAbility to work independently and collaborativelySolid administrative skills and Microsoft Office proficiency If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you. Leanne 01270 589943 or email leanne@kpir.co.ukINDCOM

Customer Services Manager Location: Nantwich, CheshireSalary: £40,000 - £45,000 PLUS BENEFITSHours... Customer Services Manager Location: Nantwich, CheshireSalary: £40,000 - £45,000 PLUS BENEFITSHours: Full-time (37.5 hours per week)We are seeking an experienced Customer Services Manager to lead a busy customer service team at our main office in Aston. This is a fast-paced, hands-on leadership role where you’ll manage the team while ensuring exceptional service delivery.About the Role You will be the first point of contact for all external enquiries, handling high volumes of calls, processing orders, and liaising with multiple departments to keep operations running smoothly.Key Responsibilities Manage and develop the Customer Services team through coaching, training, and performance reviews.Oversee day-to-day operations, ensuring efficiency and outstanding service.Handle incoming calls, process and price orders using in-house systems.Liaise with Transport, Raw Materials, Technical, and Production teams.Implement procedures and streamline workflows for continuous improvement. What We’re Looking For Proven experience in a Customer Services management role.Strong leadership skills with the ability to motivate and inspire a team.Highly organised, decisive, and calm under pressure.Excellent communication and interpersonal skills.Good computer skills (Microsoft Office and industry-specific software).Knowledge of the agricultural industry is an advantage (but not essential). Benefits Competitive salaryCompany pension schemeAdditional holidaysCycle2Work schemeFree on-site parkingEmployee discount Hours: Monday–Friday, 8am–4pm or 9am–5pm (with occasional overtime during busy periods).Leanne@kpir.co.uk  OR Leanne on 01270 589943  Please note: Due to the high volume of applications we receive, only short-listed candidates will be contacted. INDCOM

An exciting opportunity for a Customer Service Representative to support customers across multiple c... An exciting opportunity for a Customer Service Representative to support customers across multiple channels.Our Client has a requirement for a Customer Service Representative, who will be required to work on a contract basis in Keele.Role Purpose:Working on handling calls, emails and live-chats, our client is looking for bright, enthusiastic individuals who want to help others in order to grow our team.Are you an independent thinker, friendly, proactive, with strong customer service skills? And are you interested in working in a changeable and developing organization?The Customer Service Representative role is there to assist our customers; to resolve account queries, share information about our build phases, fibre-internet and generally be there to listen and assist with all of our customer’s needs. The Customer Service team is also able to sign-up interested customers, for which commission is paid, with no cold-calling whatsoever.Job Role Responsibilities: Deal with customer requests & queries through all methods of customer contact.Communicate with customer queries patiently and resolve the issue efficiently.Escalate any issues internally and appropriately to ensure customer issues are resolved.Respond to the problems of the customer in a timely and efficient manner.Look after customer accounts and update their transaction status when required.Draft the necessary documents, letter or statements, as required by the customer and inline with internal process.Maintain up to date records of customer interactions, ensuring updates and resolutions are detailed.Coordinate with other internal departments to find solutions and resolve customer issues.Any other reasonable duties requested as directed by management.Satisfactory completion of a basic Data and Baring security Checks (DBS) or other in country security checks. Experience / Skills / Knowledge / Qualifications:Customer Service Skill: Should have great communication skills: listening, written and verbal communication.Should be able to understand relevant data and be attentive to detail.Should exhibit patience when communicating with the customer and remain composed.Should be flexible to the customer requirement.Take ownership in resolving customer issues and ensure customer satisfaction.Demonstrate a can-do attitude with the ability to remain focussed in a busy environment. Technical Skills: Should have excellent computer skills.Should have an excellent understanding of social media channels.An understanding of the telecoms industry and associated supply chain.Able to resolve 1st Line IT issues.Able to troubleshoot technical detail, to analyse, and pass to the appropriate resolver group. Benefits: Full training will be provided for this customer service role.You will be encouraged to learn and develop your skills in all relevant areas that support the business in line with the company’s values detailed below. Company Information:At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Customer Service Representatives looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.