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Customer Service Advisor - Insurance – Liverpool (or other branch location)Do you enjoy helping peop... Customer Service Advisor - Insurance – Liverpool (or other branch location)Do you enjoy helping people and thrive in a busy environment where attention to detail matters? Are you experienced in customer service and looking to work in a supportive team that values your input?Patons Insurance is a leading taxi insurance provider with branches in Glasgow, Stockton, Liverpool and Manchester. We are now looking for a friendly and professional Customer Service Advisor to join our growing team.The RoleYou’ll be the first point of contact for our customers – by phone, email, online, or in person. Your role will focus on handling policy queries, mid-term adjustments and claims support while ensuring all processes follow FCA guidelines and our internal standards.This is a varied and people-focused role where clear communication and great service are key.Key Responsibilities Provide excellent customer service and policy supportManage mid-term adjustments and customer queries efficientlyHandle claims support and explain relevant policy details clearlyEnsure all documentation and customer interactions comply with FCA regulationsWork closely with team members to maintain high service standardsKeep up to date with product knowledge through ongoing developmentSupport branch standards and contribute to a professional work environmentSuggest improvements to systems and processes where helpful About Our CompanyWith decades of experience in taxi insurance, Patons Insurance has built a trusted name across the UK. We pride ourselves on our friendly teams, straightforward service, and long-standing customer relationships.The Benefits Competitive salarySupportive team environmentOpportunities for training and developmentModern and welcoming office spacesPotential career progression within the company The PersonWe’re looking for someone who brings: Insurance experience necessaryA helpful, organised, and proactive attitudeStrong communication skills – both written and verbalGood time management and ability to prioritiseIT literacy A commitment to doing things properly and fairly If this sounds like the right fit for you, we’d love to hear from you. Apply today and take the next step in your customer service career with Patons Insurance.

We’re recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per annum... We’re recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per annum. In this role, you’ll be part of a friendly, supportive team helping customers with their queries to deliver excellent service every time.Customer Service Advisor benefits:   28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversaryLifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing HubLength of Service and monthly recognition awardsOpportunities for career development and progression Training is included to prepare you for this role.  Customer Service Advisor role:  You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.Customer Service Advisor pay:  £23,809.50 per annum.

Part Time Customer Services Coordinator – Flexible Shift PatternsLiverpool, Estuary Business Park –... Part Time Customer Services Coordinator – Flexible Shift PatternsLiverpool, Estuary Business Park – Free onsite parkingFull-Time On-siteSalary: £13,000 to £17,500 DOEHours: 20 – 25 per week working on a rota shift patternTyrenet are looking to increase their coverage over a 24-hour period so there is some flexibility available on shift patterns and a particular interest in candidates who wish to work part-time and during peak periods.The ChallengeAs a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.The ApproachWe’re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.You’ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.Key Responsibilities Handle incoming calls from customers, providing reassurance and clear communicationUse internal systems to log and manage cases efficientlyCoordinate roadside assistance with external tyre partnersMonitor progress and keep customers updated throughoutClose cases and ensure accurate record-keepingSupport the Operations Manager and team with daily operational tasksIdentify opportunities to improve processes or service delivery The CandidateWe’re looking for someone who brings: Customer service experience (ideally in automotive, logistics, or another fast-paced environment)Strong communication skills with a calm, friendly approachConfidence under pressure and the ability to manage difficult conversations professionallyExcellent attention to detail and accurate case managementConfidence using IT systems and learning new toolsA proactive, team-oriented attitudeFlexibility to work occasional weekend shifts preferred. Equity, Diversity & InclusionAt Tyrenet, we’re committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer.  INDLS  Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.