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Housing Business Support Supervisor Location: Lyndhurst Salary: 18.48 per hour Contract: Full-time,... Housing Business Support Supervisor Location: Lyndhurst Salary: 18.48 per hour Contract: Full-time, 9 Months fixed term contract - April 2026 - 31st December 2026About the Role We are looking for a proactive and experienced Housing Business Support Supervisor to lead our administrative team within the Housing Support Hub. This is a key role supporting the delivery of high-quality housing services, ensuring efficient operations and excellent customer service for tenants, residents, and stakeholders.You will oversee day-to-day business support functions, manage a small team, and play a vital role in maintaining service standards, handling customer enquiries, and supporting housing operations including repairs, complaints, and compliance activities.Key Responsibilities Lead, manage and develop a team of Business Support Officers and administrative staffOversee daily administrative operations, ensuring tasks are completed efficiently and to a high standardSupport housing services with customer enquiries, complaints handling, and case managementCoordinate responses to issues such as repairs, damp, mould, and disrepair casesMonitor performance, workloads, and service delivery against KPIs and targetsMaintain accurate records and ensure compliance with data protection and regulatory requirement We are seeking someone who is highly organised, customer-focused, and confident in managing both people and processes.You will have: Proven experience in an administrative role within a busy environmentExperience supervising or leading a teamStrong organisational skills with the ability to prioritise workloads effectivelyExcellent communication and interpersonal skillsGood IT skills, including Microsoft Office and database systems Desirable: Experience within housing, maintenance, or public sector servicesKnowledge of housing systems or scheduling/repairs processes What We Offer Flexible hybrid working (minimum 50% office-based)A supportive and collaborative team environmentOpportunities for training and professional developmentThe chance to make a real difference in local housing services 08:00 – 17:15 Monday to Thursday08:00 – 16:45 Friday Flexibility is required to ensure service coverage.To apply for this job please contact us on 01202 586930 or apply with your CV. INDBNM