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An exciting opportunity for a Customer Service Representative to support customers across multiple c... An exciting opportunity for a Customer Service Representative to support customers across multiple channels.Our Client has a requirement for a Customer Service Representative, who will be required to work on a contract basis in Keele.Role Purpose:Working on handling calls, emails and live-chats, our client is looking for bright, enthusiastic individuals who want to help others in order to grow our team.Are you an independent thinker, friendly, proactive, with strong customer service skills? And are you interested in working in a changeable and developing organization?The Customer Service Representative role is there to assist our customers; to resolve account queries, share information about our build phases, fibre-internet and generally be there to listen and assist with all of our customer’s needs. The Customer Service team is also able to sign-up interested customers, for which commission is paid, with no cold-calling whatsoever.Job Role Responsibilities: Deal with customer requests & queries through all methods of customer contact.Communicate with customer queries patiently and resolve the issue efficiently.Escalate any issues internally and appropriately to ensure customer issues are resolved.Respond to the problems of the customer in a timely and efficient manner.Look after customer accounts and update their transaction status when required.Draft the necessary documents, letter or statements, as required by the customer and inline with internal process.Maintain up to date records of customer interactions, ensuring updates and resolutions are detailed.Coordinate with other internal departments to find solutions and resolve customer issues.Any other reasonable duties requested as directed by management.Satisfactory completion of a basic Data and Baring security Checks (DBS) or other in country security checks. Experience / Skills / Knowledge / Qualifications:Customer Service Skill: Should have great communication skills: listening, written and verbal communication.Should be able to understand relevant data and be attentive to detail.Should exhibit patience when communicating with the customer and remain composed.Should be flexible to the customer requirement.Take ownership in resolving customer issues and ensure customer satisfaction.Demonstrate a can-do attitude with the ability to remain focussed in a busy environment. Technical Skills: Should have excellent computer skills.Should have an excellent understanding of social media channels.An understanding of the telecoms industry and associated supply chain.Able to resolve 1st Line IT issues.Able to troubleshoot technical detail, to analyse, and pass to the appropriate resolver group. Benefits: Full training will be provided for this customer service role.You will be encouraged to learn and develop your skills in all relevant areas that support the business in line with the company’s values detailed below. Company Information:At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Customer Service Representatives looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Our top Telecoms client is looking for a Senior Commerical Manager to join their team in Keele on a... Our top Telecoms client is looking for a Senior Commerical Manager to join their team in Keele on a contract basisOur Client has a requirement for a Senior Commerical Manager, who will be required to work on a contract basis in Keele.Role Purpose: The Senior Commercial Manager will lead the commercial performance of the retail business, owning trading results, pricing, profitability, and proposition development. You will combine strong financial acumen with customer insight to maximise margin, grow revenues and ensure that commercial decisions are aligned with strategy.This role is central to shaping the commercial agenda of the telecoms consumer business - turning market insight, financial data and marketing capability into growth. Job Role Responsibilities:Commercial Performance & Trading Own weekly and monthly retail trading performance, including acquisition, churn, ARPU, product mix, and customer lifetime value.Lead forecasting, budgeting and commercial planning cycles, ensuring accurate translation of trading trends into financial performance.Drive margin improvement through optimisation of pricing, promotions, channel incentives and product economics.Identify underlying performance drivers, risks and opportunities across channels (online, retail, partner, telesales).Present commercial performance and recommendations to senior leadership Profitability & Financial Acumen Own the P&L for key products/segments, ensuring profitability targets are met or exceeded.Build and maintain robust business cases for new propositions, campaigns, pricing changes and channel investments.Work with Finance and Strategy to track ROI, unit economics, gross margin and cost-to-serve.Model complex commercial scenarios and provide actionable recommendations. Propositions, Pricing & Insight Lead development of consumer propositions (mobile, broadband, bundles, add-ons), ensuring strong product-market fit.Own pricing strategy across retail channels, balancing competitiveness with profitability.Use market and competitor insight to shape proposition roadmap and inform trading decisions.Partner with Product, Marketing and Digital teams to launch new propositions successfully Marketing & Go-To-Market Execution Work with Marketing to build and optimise campaigns that improve acquisition, retention and ARPU.Ensure propositions and pricing are clearly articulated, compelling, and aligned with brand positioning.Drive go-to-market readiness, ensuring operational teams, sales channels and digital journeys are aligned Stakeholder Management & Leadership Act as the commercial lead with Marketing, Finance, Product, Trading, Retail and Digital teams.Influence senior stakeholders through clear business storytelling, insight and commercial rigour.Mentor junior commercial managers and analysts, building capability across the team. ________________________________________ Experience / Skills / Knowledge / Qualifications: Strong telecoms or subscription-based industry experience (mobile, broadband, SaaS, media).Proven track record in commercial management, retail trading, P&L ownership, and improving profitability.Excellent financial modelling and analytical skills - able to turn data into actionable decisions.Experience in pricing, proposition development, or consumer marketing.Strong understanding of customer behaviour, market dynamics and competitive landscape.Understanding with digital trading, e-commerce funnels and omnichannel retail.Experience with demand forecasting, customer segmentation, CRM or campaign optimisation.Able to influence cross-functionally and work effectively with senior leaders. Excellent verbal and written communication; strong commercial storytellingDesirable Experience launching new propositions in competitive markets (mobile, full fibre, 5G, FMC etc.).Line management experience and ability to coach others. Benefits: Hybrid workingCompetitive rateOutside IR35 Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for A Senior Commercial Manager looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6... Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6 month contract basis in KeeleOur Client has a requirement for a Digital Sales Partnership Manager, who will be required to work on a contract basis in Keele.Role Purpose:We are rapidly growing Internet Service Provider seeking to establish Digital Comparison Sites and affiliate partnerships as a core new route to market. The Digital Sales Partnerships Manager will be responsible for building this channel from the ground up; identifying, recruiting, and managing high-value partners who can drive significant broadband sales volume for the business.This role requires a commercially minded partnerships specialist who can secure advantageous trading terms, ensure we consistently ranks highly across partner platforms, with the ability to oversee the operational and technical processes that delivers high levels of customer acquisition. Success in this role will directly influence our ability to achieve ambitious 2026 sales targets, with the DCS/affiliate channel which is expected to become a major contributor to overall net adds.The position demands an individual with strong industry knowledge, a well-developed network, proven negotiation capability, and the presence and credibility to work with senior decision-makers across partner organisations. It is a hands-on, results-driven role designed for someone who can both shape strategy and execute at pace.Job Role Responsibilities:Partner Acquisition & Channel Development•             Source and evaluate new affiliate and digital comparison partners aligned with our strategic and commercial objectives.•             Establish the Digital Comparison Site route-to-market as a major sales channel for us.•             Lead onboarding of partner organisations, ensuring smooth operational and technical set-up.Commercial Negotiation & Contract Management•             Negotiate and secure trading agreements, including favourable commercial terms, SLAs, and performance expectations.•             Ensure agreements maximise return on investment and contribute to aggressive sales targets.Channel Performance Management•             Ensure we achieve high rankings and visibility across partner platforms daily.•             Manage propositions, pricing, offers, and messaging in conjunction with Marketing and Sales teams.•             Oversee the end-to-end sales commissions process internally and with partners.•             Deliver regular performance reporting, insight generation, and forecasting.Operational & Technical Process Oversight•             Work with internal teams (Marketing, BI, Sales Operations, IT & Finance), to deliver technical and administrative processes that are fully aligned.•             Resolve operational blockers swiftly to maintain partner confidence and channel performance.Internal & External Stakeholder Management•             Build and maintain strong relationships with partner account managers and commercial teams.•             Act as the primary internal escalation point for partner-related issues.•             Collaborate with internal departments to ensure proposition and operational alignment.Continuous Improvement & Market Insight•             Monitor competitor activity across affiliate and comparison site channels.•             Identify opportunities to optimise conversion, ranking, visibility, and operational efficiency.•             Recommend channel improvements based on insight, analytics, and partner feedback.Experience / Skills / Knowledge / Qualifications: Degree or equivalent experience Industry-specific accreditations (commercial, partnerships, digital marketing)  Proven experience in digital partnerships, affiliate management, or comparison site channels. Strong commercial negotiation experience. Experience managing performance-driven digital sales channels. Telecoms or utilities industry experience. Strong existing industry network. Experience scaling a new sales channel from inception. Experience in GTM strategy within a digital environment. Benefits: Competetitive day rateHybrid working Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for a Digital Sales Partnership Manager Role looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.