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2nd Line Service Desk Engineer – Warrington (Office-based)Full-time | Competitive salary (based on e... 2nd Line Service Desk Engineer – Warrington (Office-based)Full-time | Competitive salary (based on experience)Do you thrive in a fast-paced environment where you're trusted to take control and get things done? Looking to grow your skills across Microsoft 365, Azure, and networking while making a real impact every day?At IDT Support Solutions, we’re looking for a capable and motivated engineer who enjoys working through tickets efficiently, takes pride in solving issues quickly, and wants to continue building their technical career within a high-performing team. This is a great opportunity for someone who enjoys variety, responsibility, and the satisfaction of clear results.The RoleYou’ll be responsible for delivering high-quality 2nd line support while also managing and progressing 1st line tickets. If you enjoy keeping momentum, working methodically, and seeing your efforts reflected in service performance — this role is for you.What you’ll do: Take ownership of 1st and 2nd line support tickets — maintaining flow and meeting SLAsWork across a broad technical environment — including Microsoft 365, Azure, networking, virtualisation, and hardwareUse monitoring tools to identify and resolve issues proactivelyWork alongside experienced engineers — gaining exposure to more complex challenges and supporting continuous service improvementDevelop your skills and prepare for progression — including routes into 3rd line roles or technical specialismsThis is a full-time, office-based position in Warrington. Participation in an out-of-hours rota is not currently required but may be introduced in future to support international clients in Los Angeles and New York. About Our CompanyIDT Support Solutions is a fast-growing MSP known for responsive, accountable IT support. We move quickly, focus on results, and value people who take ownership. You’ll be part of a supportive team that encourages learning, recognises hard work, and gives you the tools to succeed.The Benefits Competitive salaryBupa health coverTraining and certification supportClear career progression into 3rd line or specialist rolesWorkplace pensionMileage allowance The PersonPlease note: A minimum of 3 years’ experience working in an MSP environment is essential. Applications without this experience will not be considered.You’ll also need: Solid experience with Windows Server, Microsoft 365, Exchange, and Active DirectoryGood working knowledge of networking (VLANs, WatchGuard firewalls, DNS, DHCP, TCP/IP)Familiarity with Azure and virtualisation (Hyper-V or VMware)Clear communication skills and a client-focused mindsetA structured, efficient approach to resolving technical issuesFlexibility to work away from home on occasionBonus skills: macOS, ConnectWise, Acronis, Cisco switching, VoIP, Microsoft certifications. What’s NextIf you're looking for a role where you can take control, keep learning, and make a difference every day — we’d love to hear from you.Apply now and take the next step in your MSP career with IDT Support Solutions.

Our top telecoms client is looking for a Marketing Manager - Operations to join their team in Irlam... Our top telecoms client is looking for a Marketing Manager - Operations to join their team in Irlam on a 12 month fixed-term contractOur Client has a requirement for a Marketing Manager - Operations, who will be required to work on a contract basis in Irlam.Role Purpose: You will lead the Marketing Operations function, ensuring the Marketing team operates efficiently, consistently and at scale, enabling delivery of the marketing strategy on time and within budget. As the Marketing Manager- Operations, you will provide senior operational oversight, owning ways of working, resource planning, agency management, tooling and reporting across the group.This role is critical to ensuring the Marketing function runs smoothly in a fast-paced, high-volume environment, balancing priorities across wholesale and retail, and creating a scalable operating model. You will work closely with internal teams, senior stakeholders and external agencies to drive performance, standardisation and return on investment. Job Role Responsibilities: Marketing Operating Framework·        Own and evolve the group-wide marketing operating model, processes and ways of working.·        Ensure teams collaborate effectively and operate within a consistent, process-driven environment.·        Regularly review and optimise the operating framework in line with business priorities.Resource Planning and Prioritisation·        Own the intake, planning and prioritisation process for all marketing activity.·        Plan and manage marketing workload and resource capacity across teams.·        Ensure delivery of agreed priorities while protecting wholesale commitments.Agency and Supplier Management·        Own day-to-day relationships with creative, performance, digital and production agencies.·        Set briefing standards, KPIs, delivery expectations, and review cadence.·        Lead on marketing supplier management (alongside Procurement), optimising contracts, retainers and ROI.·        Ensure agencies are prioritised correctly across wholesale and retail brand(s) activity.Marketing Platforms·        Act as the business owner for marketing technology selection, integration, governance and adoption.·        Lead standardisation of platforms across the group, including CRM, websites, reporting and PPC tech stack.·        Reduce duplication, inefficiency and cost caused by fragmented systems.Reporting and Performance·        Establish consistent reporting across wholesale and retail.·        Produce and share marketing updates with the wider business to ensure visibility and engagement.·        Provide leadership teams with clear insight into performance, delivery and ROI.·        Track spend and performance to support informed decision-making.Insight and Intelligence·        Own the delivery of group-wide customer, partner and market insight on behalf of the Group Marketing function.·        Consolidate insight from wholesale, retail, performance data, market analysis and external sources into clear, actionable outputs.·        Produce regular insight packs, dashboards and analysis to support strategic decision-making across wholesale and retail.·        Support the Group Head of Marketing & Communications with insight required for Executive, Board and investor-level discussions.·        Ensure insight is consistent, comparable and accessible across the business, enabling informed prioritisation and investment decisions.Communications·        Own the operational delivery of group internal communications, managing internal communications planning, cadence and execution, including business updates, briefings and change communications.·        Coordinate inputs from wholesale, retail and corporate stakeholders into clear, consistent messaging.·        Ensure internal communications are timely, accurate and aligned to agreed group narratives.·        Support business activity such as organisational change and transformation programmes.Scalability·        Design and maintain a marketing operating model that supports additional brands with minimal duplication. ·        Ensure new brands can integrate seamlessly into existing platforms, agencies and processes. Experience / Skills / Knowledge / Qualifications:      Experience operating within a complex, matrix organisation, working cross-functionally.·        Proven ability to design, implement and lead operational planning frameworks.·        Strong organisational skills, managing multiple priorities and stakeholders simultaneously.·        Confident relationship builder with a firm but fair approach.·        Strong understanding of marketing from strategy through to execution, including agency production models, planning and delivery.·        Experience producing insight and communications for senior leadership, including Executive-level audiences.Desirable Skills:·        Working in Telecoms: Previous experience working within telecoms, specifically with fibre-related products.·        Exceptional accuracy and attention to detail. Benefits: PAYE or Outside IR35Flexible working12 month fixed-term contract Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for a Marketing Manager - Operations looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.