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Keep business-critical IT services running—wherever the site, whatever the challenge.  Our Client ha... Keep business-critical IT services running—wherever the site, whatever the challenge.  Our Client has a requirement for a Second Line Field Service Engineer, who will be required to work on a full time contract basis in a highly mobile, multi-site role.Role Purpose:Provide consistent, on-the-ground L2 IT support across multiple sites to ensure service continuity.Act as a key link between IT and the business, supporting Service Desk and stakeholder engagement.Proactively reduce site-based issues through guidance, communications and end-user training.Job Role Responsibilities: Deliver hands-on L2 end-user IT support across multiple locationsUse the ITSM ticketing system to manage, progress and resolve incidents and requestsDiagnose and resolve hardware and software issues, including device swap-outsProvide support across End User Compute (EUC), networking, applications (including Microsoft 365), printing and unified communicationsSupport video conferencing, meeting room technology, fixed and mobile telephonyDeliver end-user training as part of a Tech Bar or floor-walking style programmeAct as local “hands & eyes” support for second- and third-line teams and external partnersAssist with IT security incidentsCollaborate with Facilities Management on on-site services and physical security (e.g. access control, building systems)Manage local IT equipment stock and inventoryEnsure tickets are handled professionally and within agreed service levelsProactively suggest and implement service improvementsSupport business relationship and service engagement activitiesParticipate in IT project delivery alongside Project Managers and project teams  Experience / Skills / Knowledge / Qualifications: Proven experience in a Second Line (L2) IT Support roleStrong customer service, communication and troubleshooting skillsExperience working with IT ticketing systemsExperience supporting EUC environments and management platforms (e.g. SCCM, Intune, Active Directory)Strong Microsoft 365 / Office 365 experienceExposure to cloud platforms, particularly Microsoft AzureBasic networking knowledgeExperience supporting video conferencing and telephony systemsUnderstanding of IT project deliveryAbility to work independently and in a fast-paced, high-pressure environmentProfessional and approachable, with the ability to explain technical issues to non-technical usersWillingness to undertake funded and self-paced trainingITIL service management qualification (desirable)Prince2 project management qualification (desirable)  Company InformationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Second Line IT Support Engineer looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Join the front line of IT support where your expertise keeps users productive and the business movin... Join the front line of IT support where your expertise keeps users productive and the business moving.Our Client has a requirement for a 2nd Line Service Desk Technician, who will be required to work on a 6 month contract basis in Warrington.Role Purpose:Our Client is seeking a professional and customer-oriented Second-Line IT Support Technician to deliver reliable on-site technical support to end-users. The postholder will serve as the primary local IT presence, ensuring the continuity and efficiency of day-to-day technology operations through effective issue resolution, equipment maintenance, and user assistance. This position requires strong analytical and problem-solving capabilities, clear and confident communication skills, and a commitment to providing a high standard of service. The successful candidate will contribute to a positive and collaborative working environment while supporting colleagues in achieving operational effectiveness.Job Role Responsibilities: General End-User IT SupportProvide first-line technical support to end-users via ticketing system, drop-ins, and scheduled Tech BarsDiagnose and resolve hardware and software issues, including device swap-outsDeliver technical training and education to end-users during Tech Bar sessionsProvide VIP support to key stakeholders.Technical TroubleshootingEnd User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom)Act as local "hands & eyes" support for second and third-line support colleagues and external partnersAssist with IT security incidentsCollaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control / building management system (BMS)Manage stock inventory of IT equipmentGeneral ticket management, ensuring all tickets are dealt with in a timely and professional mannerService Improvement and Collaboration:Proactively suggest and implement service improvementsParticipate in the Business Relationship Management function Experience / Skills / Knowledge / Qualifications: Experience with IT ticketing systemsBasic networking knowledgeExperience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory)Cloud Platform experience, particularly Microsoft AzureStrong Microsoft 365 (inc. Office 365) skills and experienceExperience with Video Conferencing and telephony systems.Willingness to undertake funded and self-paced training, to enhance skills & experienceExcellent customer service and communication skillsStrong problem-solving and troubleshooting abilities Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a 2nd Line Service Desk Technician looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Our top telecoms client is looking for a Delivery Assessment Engineer to join their team on a staff... Our top telecoms client is looking for a Delivery Assessment Engineer to join their team on a staff basisOur Client has a requirement for a Delivery Assessment Engineer, who will be required to work on a staff basis in Irlam/Shropshire.Role Purpose: The Assessment Engineer plays a key role in supporting field readiness, infrastructure deployment, and customer order fulfilment. Sitting within the Delivery Assessment function, this role combines traditional surveying and plant protection responsibilities with modern service assurance duties - ensuring build and connection activity is efficient, compliant, and Right First Time (RFT). Job Role Responsibilities:This hybrid field-based role supports the technical assessment of infrastructure delivery, identifies and resolves field blockers to customer installations, completes excess construction charge (ECC) scoping, and helps maintain the resilience of deployed assets. The role operates cross-functionally with design, build, service, and installation teams to protect both service outcomes and infrastructure integrity. Lead complex surveys and infrastructure assessments to enable cost-effective and compliant deployment of new network assets, including poles, ducts, and overhead routes.Provide senior technical oversight during customer installations, validating engineering plans and resolving highrisk blockers to support successful delivery.Represent Freedom Fibre in joint site visits with third-party civils and build partners, offering expert judgement on feasibility, constructability, and safety planning.Take ownership of non-standard or escalated installations, executing in-field decisions where required to maintain build momentum and minimise delay.Oversee the resolution of field-based issues impacting live customer connections, acting as a technical escalation point within the team.Manage stakeholder interactions on-site, particularly in sensitive or high-impact locations, advising on solutions that meet engineering and customer standards.Scope and validate ECCs (Excess Construction Charges), ensuring high accuracy and completeness in support of the planning and commercial teams.Prove the fluidity of proposed overhead and underground routes by validating continuity, access, and constructability for planned connections and build. This includes planning for duct provision through test rods and ropes (TRR), verifying requirements, resolving line-of-sight (LOS) issues for overhead deployment, and locating and resolving network issues (faults).Confirm that all planned infrastructure has the appropriate permissions and consents in place, including wayleave and permit-to-work (PTW) requirements, and progress relevant documentation to the appropriate department for resolution or approval.Collaborate with contractors, planners, and internal teams to ensure infrastructure proposals are deliverable, scalable, and meet field-readiness standards.Lead the execution of pre-connection activities including pole hangs, final route validation, and pre-build quality assurance to support Right First Time outcomes.Act as a senior interface between engineering, service desk, and operations teams, facilitating the timely resolution of complex or high-profile cases.Maintain high standards of documentation and reporting across site visits, risks, and issue resolution activities.Champion safe working practices across all field interactions, supporting audits and driving continuous improvement in site safety culture.Advise on process enhancements and field deployment models based on live observations and stakeholder feedback. Experience / Skills / Knowledge / Qualifications: Practical knowledge of telecoms infrastructure and deployment methods, including civils, poles, ducts, fibre routing and customer installs.Experience working in a field operations, survey, or service assurance capacity.Ability to assess and document complex installation scenarios and build constraints.Familiarity with ECC processes and experience producing costed infrastructure recommendations.Comfortable using GIS and job management tools to document, track, and plan field activity.Solid understanding of health and safety expectations in a field environment.Professional conduct with customers and property stakeholders during on-site issue resolution.Ability to work independently and manage a busy field-based workload efficiently.Good written and verbal communication, especially in producing survey summaries or issue reports.Full clean UK driving licence and availability to travel across operational areas. Desired Accreditations NRSWA SLGSA001 o SA002SA008SA051CIPAF 1BS5 o S6 o S7S8 Benefits: Company CarFuel CardOvertime rates Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for a Delivery Assessment Engineer looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.